Shipping policy

Shipping Policy 

DenFitSupply delivers gym and fitness equipment to customers across Australia. 

We aim to provide reliable and efficient delivery while keeping customers informed throughout the order process. 

1. Shipping Availability 

We currently offer shipping within Australia. 

Some products may have delivery restrictions because of their size, weight, stock location, freight requirements or delivery destination. 

If a product cannot be delivered to your address using our standard delivery service, we will contact you where reasonably practicable to discuss available options. 

2. Shipping Methods 

Shipping methods and available delivery options are displayed during checkout where applicable. 

Depending on the product and delivery location, orders may be delivered through: 

  • Courier services; 

  • Freight services; 

  • Parcel delivery services; or 

  • Other third-party delivery providers. 

We may select an appropriate carrier based on the product, destination and delivery requirements. 

3. Express Shipping 

Where express shipping is available, the option and applicable charge will be displayed at checkout. 

Express shipping availability may depend on: 

  • Product availability; 

  • Delivery address; 

  • Product size and weight; 

  • Carrier availability; and 

  • Other delivery conditions. 

Selecting express shipping does not guarantee delivery where circumstances outside our reasonable control cause delays. 

4. Processing Time 

Orders are generally processed after successful payment and confirmation. 

Processing time can vary depending on: 

  • Product availability; 

  • Order volume; 

  • Product type; 

  • Warehouse or fulfilment requirements; and 

  • Other operational circumstances. 

Where there is a significant delay, we will endeavour to contact you. 

5. Delivery Estimates 

Any delivery timeframe shown on our website or provided at checkout is an estimate unless expressly stated otherwise. 

Delivery may take longer because of: 

  • Courier delays; 

  • Freight delays; 

  • Weather; 

  • Public holidays; 

  • Remote-area delivery; 

  • Incorrect delivery information; 

  • High-volume periods; 

  • Transport disruptions; or 

  • Other circumstances outside our reasonable control. 

6. Delivery Address 

You are responsible for providing a complete and accurate delivery address. 

Please check your: 

  • Street address; 

  • Suburb; 

  • State; 

  • Postcode; 

  • Apartment/unit number; and 

  • Contact details. 

If an incorrect address is supplied and the carrier needs to redirect or reattempt delivery, additional charges may apply where permitted by law. 

7. Tracking 

Where tracking is available, tracking information may be provided after your order has been dispatched. 

Tracking information is supplied by the relevant delivery provider and may take some time to update. 

8. Delivery Attempts 

The delivery provider may make delivery attempts according to its own procedures. 

If nobody is available to receive a delivery, the carrier may: 

  • Leave the package in an appropriate location where permitted; 

  • Take the package to a collection point; 

  • Arrange another delivery attempt; or 

  • Contact the customer. 

For bulky equipment, special delivery arrangements may apply. 

9. Bulky and Heavy Fitness Equipment 

Some gym and fitness equipment may be large or heavy. 

For bulky products: 

  • Delivery may require freight services; 

  • Additional delivery charges may apply; 

  • Delivery may require reasonable access to the property; 

  • The customer may need to be available to receive the shipment; and 

  • Special delivery arrangements may be communicated before dispatch. 

Where a product requires special delivery arrangements, we will provide relevant information where reasonably practicable. 

10. Damaged Deliveries 

Please inspect your order when it arrives. 

If the packaging or product appears damaged, take photographs where possible and contact us. 

Please provide: 

  • Order number; 

  • Product name; 

  • Photographs of the package; 

  • Photographs of the product; 

  • Shipping label; and 

  • Description of the damage. 

We will assess the issue and provide an appropriate solution. 

11. Missing Products 

If an item appears to be missing from your order, contact us as soon as reasonably possible. 

We will investigate the shipment and work with the relevant delivery provider where necessary. 

12. Incorrect Products 

If you receive the wrong product, contact us before using or modifying the product where reasonably possible. 

We will investigate and arrange an appropriate solution. 

13. Authority to Leave 

If you authorise the delivery provider to leave a parcel without obtaining a signature, the delivery provider's procedures may apply. 

For high-value, bulky or heavy products, we may require a delivery arrangement that involves the customer being present. 

Nothing in this section limits rights that cannot legally be excluded. 

14. Delivery Delays 

We are not responsible for delivery delays caused by circumstances outside our reasonable control. 

However, if an order has been paid for and cannot be supplied or delivered, we will provide the solution required under applicable law. 

15. International Shipping 

Unless specifically stated on the product or checkout page, DenFitSupply does not currently offer standard international shipping. 

Customers outside Australia should contact us before placing an order to determine whether an international delivery arrangement is available. 

16. Shipping Charges 

Shipping charges, where applicable, will generally be displayed during checkout. 

Charges may vary based on: 

  • Delivery location; 

  • Product size; 

  • Product weight; 

  • Delivery method; 

  • Freight requirements; and 

  • Other applicable factors. 

17. Consumer Rights 

Nothing in this Shipping Policy excludes, restricts or modifies your rights under the Australian Consumer Law. 

If we fail to supply products you have paid for, you may have rights and remedies under Australian law. 

18. Contact Us 

For shipping questions: 

DenFitSupply 

Phone: +61 451 212 163 

WhatsApp: +61 451 212 163 

Website: https://denfitsupply.com.au/